ISSN (Online) : 2456 - 0774

Email : ijasret@gmail.com

ISSN (Online) 2456 - 0774


CUSTOMERCHURN PREDICTION USING NLP AND MACHINE LEARNING: ANOVERVIEW


Abstract

Abstract:- Churn prediction systemusing classification as well as clustering techniques to classify churncustomers and the reasons behind the churning of telecom customers. In telecomindustry should we generate large amount of data on daily basis, it is verytedious task to mine such a kind of last data using specific data miningtechniques, while hard to interpret the prediction on classical techniques.Various researchers already described search a work to eliminate churn fromlarge data sets fusion static as well as dynamic approaches, but still suchsystems are facing many problems actual identification of churn. Sometime suchtelecommunication data may be containing some churn and, it is much necessaryto identify search problems. To successful identification of churn from largedata is providing effectiveness to customer relationship management (CRM). Inthis paper we proposed churn identification as well as prediction from largescale telecommunication data set using Natural Language Processing (NLP) andmachine learning techniques. First system deals with strategic NLP processwhich contains data preprocessing, data normalization, feature extraction andfeature selection respectively. Feature extraction techniques have beenproposed like TF-IDF, Stanford NLP and occurrence correlation techniques. Wheremachine learning classification algorithms are has used to train and test theentire module. Finally experiment analysis shows performance evaluation ofproposed system and evaluate with some existing systems.

Keywords: Natural language processing, churnprediction, machine learning, telecom industry, customer relationshipmanagement


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