Abstract— The new healthcare delivery system is unaffordable complex, unreliable, and unsustainable. Machine Learning (ML) has revolutionized the way companies and individuals use data to increase system performance. Machine learning algorithms can be used by strategists to process a variety of organized, unstructured, and semi-structured data. This technology provides a virtual assistant who can communicate with patients in their native language to understand their symptoms, provide physician advice, and monitor health indicators. In addition, natural language processing algorithms and deep learning analytics are used to analyze customer reviews and find the nearest specialist that can help with the user's illness. A deep bilinear similarity model is also proposed in the architecture to enhance the created SQL queries used in algorithms and predictions. Keywords: Personal Health records, Natural Language Understanding, Speech recognition